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Grievance resolution
Grievances are formal statements of complaints, and can be made by a public service employee about unfair or unreasonable decisions, conduct and behaviour which adversely affect them. The Grievance Resolution Directive, issued by the Public Service Commissioner, specifies the action to be taken to lodge and resolve grievances, and states the obligations of each party to the grievance. Employees are encouraged to refer to the Directive before lodging a grievance.
The Directive also requires chief executives to implement effective strategies to resolve employee grievances efficiently, effectively and confidentially and to actively address allegations of harassment. The Directive encourages, wherever practicable, the resolution of grievances through mediation. This supports the early resolution of workplace disputes at the local level.
Last reviewed 16 March, 2007